Subsidence Operations Lead — Customer & Growth

Crawford-; Nottingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Crawford- is seeking an experienced operations leader to oversee designated subsidence teams from instruction to resolution. You will drive performance, ensure high-quality service, and shorten end-to-end claim lifecycles while maintaining excellent customer satisfaction.

The role focuses on achieving financial objectives through effective team leadership, capacity planning, and ensuring timely progression of claims across the customer journey.

Job description

Crawford- is seeking an experienced operations leader to oversee designated subsidence teams from instruction to resolution. You will drive performance, ensure high-quality service, and shorten end-to-end claim lifecycles while maintaining excellent customer satisfaction.

The role focuses on achieving financial objectives through effective team leadership, capacity planning, and ensuring timely progression of claims across the customer journey.