Senior Subsidence Operations Leader Service Excellence

Crawford; Nottingham; On-site; GBP 52,000 - 72,000; Full time

Job summary

Crawford in Nottingham seeks an operations leader to oversee subsidence teams, ensuring customers receive high-quality, timely service from initial instruction through resolution.

You will drive performance and efficiency across the customer journey, focusing on reducing end-to-end claim lifecycles, enhancing satisfaction and achieving financial objectives.

This role provides leadership to Team Managers to deliver against service, lifecycle and financial targets across multiple teams.

Responsibilities

• Lead and oversee performance of designated subsidence teams, ensuring high-quality, timely service.
• Oversee service excellence, claim progression, and lifecycle performance from instruction to resolution.

Job description

Crawford in Nottingham seeks an operations leader to oversee subsidence teams, ensuring customers receive high-quality, timely service from initial instruction through resolution.

You will drive performance and efficiency across the customer journey, focusing on reducing end-to-end claim lifecycles, enhancing satisfaction and achieving financial objectives.

This role provides leadership to Team Managers to deliver against service, lifecycle and financial targets across multiple teams.