Senior Subsidence Operations Manager

Crawford-; Nottingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

Crawford- is seeking an experienced operations leader to oversee designated subsidence teams from instruction to resolution. You will drive performance, ensure high-quality service, and shorten end-to-end claim lifecycles while maintaining excellent customer satisfaction.

The role focuses on achieving financial objectives through effective team leadership, capacity planning, and ensuring timely progression of claims across the customer journey.

Job description

To lead and oversee performance of designated subsidence teams, ensuring that customers receive a high-quality, timely and efficient service from initial instruction through to resolution.

The role is accountable for service excellence, efficient claim progression and lifecycle performance, with a particular focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction and ensuring work progresses efficiently through each stage of the customer journey.You will also be accountable for ensuring teams meet the business financial objectives / targets in terms of revenue. The role will provide strong operational leadership across multiple teams, ensuring Team Managers have the capability, capacity, information and accountability required to deliver against agreed service, lifecycle and performance / financial objectives.