Remote Subsidence Operations Manager

Sedgwick Claims Management Services Ltd; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank hols

Self Invested Personal Pension (SIPP)

Private healthcare

Life assurance

Group Income Protection

Employee assistance programme

Discounts on products and services

Cycle to work scheme

Season ticket loan

Job summary

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking an Operations Manager for Subsidence to lead a specialist team, drive performance and deliver outstanding customer outcomes.

You will balance people leadership with technical claims expertise, manage a portfolio of subsidence files and develop others. This role also offers opportunities for growth through Sedgwick University and flexible working from office or home.

Qualifications

• Leadership and coaching skills to motivate and develop colleagues.
• Strong knowledge of subsidence claims and experience managing complex portfolios.
• Commitment to delivering exceptional customer outcomes.
• Confident communication with influencing and relationship-building abilities.
• Experience driving engagement, productivity and service standards.
• Ability to manage workloads and shifting priorities.
• Comfort with fast-paced environments and change.
• Willingness to embrace new ways of working and professional development.

Responsibilities

• Lead and develop the subsidence team to deliver high-quality outcomes.
• Oversee a portfolio of subsidence claims and support technical decision-making.
• Drive performance, standards and customer service excellence.
• Coach and mentor team members to grow skills and careers.
• Collaborate with leadership and deputise when required.

Skills

Leadership & Coaching

Subsidence Expertise

Customer Service Excellence

Communication Skills

Performance Management

Organisation & Prioritisation

Adaptability

Continuous Improvement

Job description

Sedgwick Claims Management Services Ltd in the United Kingdom is seeking an Operations Manager for Subsidence to lead a specialist team, drive performance and deliver outstanding customer outcomes.

You will balance people leadership with technical claims expertise, manage a portfolio of subsidence files and develop others. This role also offers opportunities for growth through Sedgwick University and flexible working from office or home.