Senior Subsidence Operations Manager

Crawford; Nottingham; On-site; GBP 52,000 - 72,000; Full time

Job summary

Crawford in Nottingham seeks an operations leader to oversee subsidence teams, ensuring customers receive high-quality, timely service from initial instruction through resolution.

You will drive performance and efficiency across the customer journey, focusing on reducing end-to-end claim lifecycles, enhancing satisfaction and achieving financial objectives.

This role provides leadership to Team Managers to deliver against service, lifecycle and financial targets across multiple teams.

Responsibilities

• Lead and oversee performance of designated subsidence teams, ensuring high-quality, timely service.
• Oversee service excellence, claim progression, and lifecycle performance from instruction to resolution.

Job description

To lead and oversee performance of designated subsidence teams, ensuring that customers receive a high-quality, timely and efficient service from initial instruction through to resolution.

The role is accountable for service excellence, efficient claim progression and lifecycle performance, with a particular focus on reducing end-to-end claim lifecycles, enhancing customer satisfaction and ensuring work progresses efficiently through each stage of the customer journey.You will also be accountable for ensuring teams meet the business financial objectives / targets in terms of revenue. The role will provide strong operational leadership across multiple teams, ensuring Team Managers have the capability, capacity, information and accountability required to deliver against agreed service, lifecycle and performance / financial objectives.