Style Advisor

Needle & Thread; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury retail brand in Greater London is seeking full-time Style Advisors for their new flagship store. The ideal candidate will have previous retail experience in a premium environment and be passionate about providing outstanding customer service. Responsibilities include delivering a memorable service experience, acting as a brand ambassador, and confidently conducting personal styling sessions. This role offers an opportunity to work in a dynamic team environment.

Qualifications

• Previous experience in a premium or luxury retail environment.
• Genuine passion for the brand and customer service.

Responsibilities

• Provide fast and accurate service with clear communication.
• Act as a brand ambassador, representing the brand.
• Build long-lasting relationships with customers.
• Carry out personal styling sessions confidently.
• Maintain visual merchandising standards.

Skills

Retail experience

Communication skills

Multitasking

Customer service

Job description

Job Details

Needle & Thread are looking for full time Style Advisors to join our retail team in our brand new flagship store on the King’s Road, London. A Needle & Thread Style Advisor is responsible for delivering an authentic and memorable service approach. They will be very well presented, work in a dynamic team environment, be a clear communicator, are able to multitask, and adapt to high and low traffic patterns.

About you

You will have previous, relevant experience working in retail, in a premium or luxury environment.

Have a genuine passion for the Needle & Thread, and for providing outstanding customer service.

Your responsibilities

Provide the best experience through speed and accuracy and clear communication.

To be a brand ambassador, representing the brand at all times and following the company’s brand guidelines.

Continually improve brand product knowledge

To be confident in navigating the customer, suggesting alternative styles, or fulfilling product requests online if necessary.

To be confident in building long‑lasting relationships with customers and friends of the brand.

Carry out personal styling sessions with confidence

Confident with styling, outfit building and recommendations that are suitable for the customer.

Escalate customer complaints to the management team.

Potentially be responsible for opening and closing duties.

To be confident with all till and POS processes.

Process transactions, refunds and telephone orders confidently.

Understand the importance of data collection and ensuring GDPH is adhered to.

High level of telephone etiquette.

Maintain store visual merchandising standards in line with brand guidelines.

Replenishing stock and keeping the shop floor clean and tidy at all times.

Assist with deliveries and stock recalls.

Being responsible for own H&S and ensuring H&S processes are followed in store.