Student Support & Reception Specialist

Borders College; Netherbarns; On-site; GBP 18,000 - 24,000; Full time

Job summary

Borders College is seeking a Student Support Assistant to provide an efficient administrative service and act as the first point of contact for students, visitors, and staff at the Borders College campus.

You will triage student needs, offer guidance on wellbeing and college services, and coordinate appointments with support officers. Excellent customer service and discretion are essential.

Qualifications

• Maths and English at SCQF 7 or equivalent.
• Mental Health First Aid qualification or willingness to achieve it.
• Understanding of wellbeing and mental health.
• Experience with administrative systems and Microsoft 365.

Responsibilities

• Provide a welcoming reception service for students, visitors and staff.
• Coordinate administrative support for college delivery and student support.
• Process orders, invoices and venue hire requirements.
• Maintain confidentiality and handling of sensitive information.
• Support safeguarding procedures and appropriate referrals.

Skills

Customer service

Administrative systems

Microsoft 365

Wellbeing knowledge

Communication (written & verbal)

Relationship building

Empathy

Time management

Confidentiality

Calm under pressure

Flexibility

Compassion

Education

Maths & English — SCQF 7

Mental Health First Aid (or willingness to achieve)

Job description

Borders College is seeking a Student Support Assistant to provide an efficient administrative service and act as the first point of contact for students, visitors, and staff at the Borders College campus.

You will triage student needs, offer guidance on wellbeing and college services, and coordinate appointments with support officers. Excellent customer service and discretion are essential.