Student Support Assistant

Borders College

Netherbarns

On-site

GBP 18,000 - 24,000

Full time

14 days+

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Job summary

Borders College is seeking a Student Support Assistant to provide an efficient administrative service and act as the first point of contact for students, visitors, and staff at the Borders College campus.

You will triage student needs, offer guidance on wellbeing and college services, and coordinate appointments with support officers. Excellent customer service and discretion are essential.

Qualifications

Maths and English at SCQF 7 or equivalent.
Mental Health First Aid qualification or willingness to achieve it.
Understanding of wellbeing and mental health.
Experience with administrative systems and Microsoft 365.

Responsibilities

Provide a welcoming reception service for students, visitors and staff.
Coordinate administrative support for college delivery and student support.
Process orders, invoices and venue hire requirements.
Maintain confidentiality and handling of sensitive information.
Support safeguarding procedures and appropriate referrals.

Skills

Customer service

Administrative systems

Microsoft 365

Wellbeing knowledge

Communication (written & verbal)

Relationship building

Empathy

Time management

Confidentiality

Calm under pressure

Flexibility

Compassion

Education

Maths & English — SCQF 7

Mental Health First Aid (or willingness to achieve)

Job description

Department Student Support Services

Overall Purpose of Job

To provide an efficient and effective administrative service to support both the Colleges delivery and student support services.

The Student Support Assistant is the first point of contact for students, visitors and staff; providing a welcoming, inclusive and professional service. The postholder will undertake initial student support triage, respond to enquiries and signpost students to appropriate support services, ensuring they receive timely and effective assistance.

Main Duties and Responsibilities

Act as the first point of contact for students, visitors and staff, providing a welcoming, professional and inclusive reception service.
Work collaboratively with Reception colleagues to ensure a consistent and high-quality customer experience across the College
To undertake all relevant and appropriate administrative support to meet the needs of the college delivery and support functions.
Provide reception cover for the Scottish Borders Campus, including telephone cover for other Campuses as and when required.
Assist in the production and security of a range of college documents both electronic and paper based
Process orders and invoices within the College procurement system.
Undertake all administrative duties including Invoicing and organising client requirements for all venue hires, examinations, and bespoke delivery
Maintain confidentiality and security of all sensitive information
Undertake delegated tasks, appropriate to the post including assisting with projects/project teams, and cross college groups
Ensure that the correct documentation is in place for staff/student excursions and trips.

BORDERS COLLEGE JOB DESCRIPTION

Student Support Responsibilities:

Undertake initial student support triage to identify the nature and urgency of student needs and facilitate timely access to appropriate support services

Provide basic information and guidance on a range of student support matters including wellbeing, financial support, transport, learning support, student funding and college services

Work closely with Student Support Officers and Learning Support Advisors to coordinate appointments and referrals

Maintain appropriate professional boundaries while offering reassurance and responsible sensitively to students experiencing difficulties

Recognise safeguarding and wellbeing concerns and follow college safeguarding and reporting procedures as appropriate

Quality

Ensure that all tasks and work produced is of the highest quality and in line with college equality and diversity policy and procedures, staff code of conduct, ICT policies and College environmental strategy.

Contribute to team operational planning and target setting activities.
Actively contribute to the achievement of team goals and targets.

Participate in, and support ongoing quality assessment, reviewing systems and processes

Behaviours

To demonstrate appropriate Competency and Behaviours
Adopt flexible working methods to meet the changing needs of the College

Communicate effectively and articulately on the telephone and in faceto-face meetings with people both internally and externally.

Conduct yourself at all times in line with our college values and behaviours

Comply with College Policies and Procedures relating to Staff and Students

Notes on Duties and Responsibilities

The duties and responsibilities on this job description are intended to give a broad indication of the variety of tasks the post holder may be asked to undertake. It should be noted that a job description is not an exhaustive list of activities, and staff may be asked to carry out other duties commensurate with the grade of the post. The job description may also be amended to take account of changed circumstances, and staff will be consulted when this is necessary.

BORDERS COLLEGE JOB DESCRIPTION

The above mentioned duties and responsibilities represent the current situation and may change over time to reflect the changing needs and requirement of the College.

Signed Date
(Staff Member)
Signed Date
(Line Manager)

PERSON SPECIFICATION

QUALIFICATIONS

Maths, English, qualified to SCQF 7 or equivalent experiencedemonstrating the skills required for the role
E
Mental Health First Aid qualification - or a willingness toachieve this)
E

KNOWLEDGE

Understanding of excellent customer service
E
A knowledge of administrative systems
E
A knowledge of Microsoft 365 packages
E
Understanding of wellbeing and mental health
D

EXPERIENCE

Current experience in a customer-facing role
E
Experience in working in an administrative role
D
Experience of managing communications both internal andexternal via e-mail and paper based
E
Experience of supporting young people or vulnerable adults
D
Reception or front-of-house experience
D

INTERPERSONALSKILLS & ABILITIES