Part-Time Front Desk & Student Support Officer

Bradford College; Bradford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous annual leave

Local government pension scheme

Career progression opportunities

Free gym facilities

Staff wellbeing space

Job summary

Bradford College invites applications for a part-time Customer Service Officer to join the Front of House team. You will be the first point of contact for students, staff and visitors, delivering a warm, efficient service across reception and One Stop locations.

You will handle queries, signpost to guidance teams for financial support and manage visitor data with GDPR compliance. The role includes logging visitors and processing ID cards, with a focus on converting enquiries to enrolment.

Qualifications

• GCSEs 4-9 (A*-C) in Maths and English or equivalent.
• Evidence of strong keyboard/word processing skills with Word/Excel.
• Experience or readiness for busy customer service environments.

Responsibilities

• Act as first point of call for students, staff, enquirers and visitors.
• Provide warm, informative, and efficient service; process queries and signpost appropriately.
• Log and process lost property and handle visitor management.
• Ensure data accuracy and GDPR compliance in records.
• Issue temporary and replacement student ID cards.
• Log visitors using the management software.
• Support enrolment through accurate information on fees policy.
• Book meeting spaces (DHB ground floor) and follow up queries to maximise conversions.

Skills

Customer service

Communication

Organisational skills

GDPR awareness

Education

GCSE Maths (A*-C)

GCSE English (A*-C)

Keyboard/word processing skills

Tools

Word

Excel

Internet

Job description

Bradford College invites applications for a part-time Customer Service Officer to join the Front of House team. You will be the first point of contact for students, staff and visitors, delivering a warm, efficient service across reception and One Stop locations.

You will handle queries, signpost to guidance teams for financial support and manage visitor data with GDPR compliance. The role includes logging visitors and processing ID cards, with a focus on converting enquiries to enrolment.