Student Experience & Admin Specialist

EKC Group; Ashford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 24 days

Development days 3-4 annual

Discounts & Perks

Flexible Personal Leave

Wellbeing & Health

Culture & Recognition

Pension 18%

Job summary

East Kent Colleges Group is seeking a College Services Assistant to provide essential administration and support for student services. The role involves handling enrolments, applications, exams and enquiries on our data systems, while assisting with reception duties and coordinating service desk activities.

You will work as part of the College Support Services team, contributing to a positive student experience and ensuring accurate, timely administrative processes.

Qualifications

• Experience in administration and reception tasks.
• Ability to process enrolments, applications and exams accurately.
• Experience with corporate data systems and handling enquiries.
• Strong customer service and stakeholder liaison skills.

Responsibilities

• Assist with enrolments, applications and exams.
• Support college reception and Service Help Desk operations.
• Coordinate pool vehicle bookings and respond to enquiries.
• Liaise with staff, students and external stakeholders to resolve issues.

Skills

Organised admin

Customer service

Communication

Teamwork

Job description

East Kent Colleges Group is seeking a College Services Assistant to provide essential administration and support for student services. The role involves handling enrolments, applications, exams and enquiries on our data systems, while assisting with reception duties and coordinating service desk activities.

You will work as part of the College Support Services team, contributing to a positive student experience and ensuring accurate, timely administrative processes.