Student Success Hub Advisor

Kate+Co; Leeds; On-site; GBP 17,000 - 21,000; Part time

Job summary

KC Group are recruiting on behalf of an established organisation to hire 2 Student Hub Advisors in the Leeds City area. The initial period will be around one month, with the potential for an extension, and the role pays £13.50 per hour.

As a Student Hub Advisor, you'll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms.

Qualifications

• Experience in a student-facing, advisory, customer service, or support role.
• Strong communication and interpersonal skills.
• A patient, empathetic, and proactive approach.
• Comfort with data and multiple systems (CRM desirable).
• Ability to work independently and as part of a team.

Responsibilities

• Responding to student queries promptly and professionally.
• Monitoring attendance and advising on absence-related matters.
• Supporting student wellbeing and identifying safeguarding concerns.
• Managing student data and contributing to reporting.
• Coordinating campus activities and events.
• Acting as a liaison between students and academic staff.

Skills

Communication skills

Interpersonal skills

CRM experience

Empathy

Student-facing experience

Teamwork

Tools

CRM software

Job description

KC Group are recruiting on behalf of an established organisation to hire 2 Student Hub Advisors in the Leeds City area. The initial period will be around one month, with the potential for an extension, and the role pays £13.50 per hour.

As a Student Hub Advisor, you'll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms.