Student Hub Advisor

KCGroup; West Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

KC Group are recruiting for 2 Student Hub Advisors in the Leeds City area. Initial contract around one month with potential extension, paying £13.50 per hour, Monday–Friday on a rota.

You will be the first point of contact for students, supporting across in-person, phone, email, live chat and messaging platforms, handling enquiries, guiding students, and referring complex issues to specialist teams to ensure an excellent student experience.

Qualifications

• Experience in a student-facing, advisory, customer service or support role.
• Strong communication and interpersonal skills.
• Patient, empathetic and proactive approach.
• Confidence with data and multiple systems (CRM experience desirable).

Responsibilities

• Responding to student queries promptly and professionally.
• Monitoring attendance and advising on absence-related matters.
• Supporting student wellbeing and identifying safeguarding concerns.
• Managing student data and contributing to reporting.
• Coordinating campus activities and events.
• Acting as a liaison between students and academic staff.

Skills

Customer service

Communication

Empathy

CRM systems

Teamwork

Tools

CRM software

Job description

KC Group are recruiting on behalf of an established Organisation who are hiring for 2 Student Hub Advisors, based in the Leeds City area.

The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday–Friday across a rota shift pattern.

As a Student Hub Advisor, you’ll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you’ll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.

Shift Pattern 1

• Monday: Non-working day
• Tuesday: 8:30am - 6:00pm
• Wednesday: 11:30am - 8:00pm
• Thursday: 11:30am - 8:00pm
• Friday: 11:30am - 8:00pm
• Saturday: 9:00am - 2:00pm

Shift Pattern 2

• Monday: 11:30am - 8:00pm
• Tuesday: 9:00am - 5:30pm
• Wednesday: 9:00am - 5:30pm
• Thursday: 11:30am - 8:00pm
• Friday: 12:00pm - 8:00pm

Key responsibilities of the Student Hub Advisor role includes:

• Responding to student queries promptly and professionally
• Monitoring attendance and advising on absence-related matters
• Supporting student wellbeing and identifying safeguarding concerns
• Managing student data and contributing to reporting
• Coordinating campus activities and events
• Acting as a liaison between students and academic staff

To be considered for the Student Hub Advisor role:

• Experience in a student-facing, advisory, customer service, or support role
• Strong communication and interpersonal skills
• A patient, empathetic, and proactive approach
• Confidence working with data and multiple systems (CRM experience desirable)
• Ability to work both independently and as part of a team

This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.

For more information on the role, please contact Reiss on 0121 705 0077 or at [e-mail]. If your application is unsuccessful, your CV will be kept on file for future vacancies.