Student Support Hub Adviser: Frontline Guidance & Access

City St George’s Students' Union; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

City St George’s, University of London is seeking a front-line Student Support Hub Adviser to provide accessible, student-focused support across in-person, telephone, live chat and CRM channels.

You will assist students with appointments, referrals, and access to specialist services, including those in distress, while handling enquiries and administrative tasks within a collaborative university environment.

Qualifications

• Experience of working in a student-facing higher education or customer service environment, including supporting individuals in distress.
• Strong communication, organisation, problem-solving, and relationship-building skills are essential.
• Applicants should be proficient in Microsoft Office applications and CRM or live chat systems, demonstrate initiative and resilience, and possess a proactive, flexible, and collaborative approach to delivering excellent student support.

Responsibilities

• Provide front-line advice and guidance to students through face-to-face and digital support channels.
• Support students with appointments, referrals, and access to specialist services, including those experiencing distress.
• Manage enquiries, queues, maintain service information, process routine administrative tasks and contribute to collaborative initiatives across the University.

Skills

Communication

Organisation

Problem-solving

CRM systems

Live chat systems

Tools

Microsoft Office

CRM systems

Live chat systems

Job description

City St George’s, University of London is seeking a front-line Student Support Hub Adviser to provide accessible, student-focused support across in-person, telephone, live chat and CRM channels.

You will assist students with appointments, referrals, and access to specialist services, including those in distress, while handling enquiries and administrative tasks within a collaborative university environment.