Student Hub Team Lead

Arden University

Birmingham

On-site

GBP 30,000 - 37,000

Full time

4 days ago

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Benefits offered by this job

30 days holiday + bank holidays

Aviva pension contributions

Private Medical Insurance

Perkbox benefits

Study Arden courses for free

Golden Ticket program

Job summary

Arden University invites applications for a Team Leader in the Student Hub Advisors to guide a frontline team at the Birmingham Campus. You will lead on customer care, allocate workload, and foster professional development while coaching advisors to resolve enquiries efficiently. Saturday shifts offer higher pay during teaching weeks.

The role emphasises student-focused service, people management, and performance reporting as part of delivering an outstanding student experience.

Qualifications

Significant experience in leading, developing and motivating teams within a customer service environment.
Proven ability to manage resources to ensure high levels of satisfaction and service delivery.
Excellent organisational skills to thrive in a fast-paced environment.
Focus on empowering your team and getting the best out of them.
Excellent data analysis and reporting skills to demonstrate impact of the team.

Responsibilities

Lead a team of Student Hub Advisors to deliver exceptional customer service to students.
Allocate work and focus on professional development of the team.
Train, coach and empower staff to resolve enquiries promptly and effectively.
Handle escalated cases to ensure an exceptional student experience.