STUDENT HUB ADVISOR

KCGroup; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

KCGroup represents a prestigious education provider in Birmingham City Centre recruiting a Student Hub Advisor for a full-time temporary position. The role runs Monday to Friday, 8:30am to 5:00pm, in a dynamic campus environment focused on delivering excellent student experiences.

You will guide students, handle queries across multiple channels, and contribute to events and wellbeing support with a strong emphasis on confidentiality and data accuracy.

Qualifications

• Experience in a student-facing role or similar customer service environment.
• Strong communication skills and ability to work with diverse groups.
• Experience managing data and resolving student queries.
• Positive, proactive and organised approach.
• Ability to work independently and as part of a team.
• Degree or experience within higher education/student support desirable.
• Experience with CRM systems or student records databases desirable.
• Understanding of data protection and student wellbeing support desirable.

Responsibilities

• Provide student support via face-to-face, phone, email, live chat and messaging channels.
• Monitor student attendance and advise on absence issues.
• Act as a student advocate, liaising with academic staff and support teams.
• Maintain accurate student records and assist with reporting and data tracking.
• Support and organise campus events and student engagement activities.
• Handle sensitive matters with professionalism and confidentiality.

Skills

Student-facing role

Customer service

Data handling

Communication skills

Independent work

Team collaboration

Higher education awareness

Education

Higher education degree or experience desirable

Job description

IMMEDIATE START REQUIRED

We are recruiting on behalf of a prestigious education provider in Birmingham City Centre for a Student Hub Advisor to join their supportive team on a full time, temporary basis, Monday-Friday, between the hours of 8:30am-5:00pm.

This role plays a key part in delivering an excellent student experience by providing guidance, support and practical advice to students throughout their studies.

Key Responsibilities of the Student Hub Advisor role include:

• Provide student support via face-to-face, phone, email, live chat and messaging channels
• Monitor student attendance and advise on absence issues
• Act as a student advocate, liaising with academic staff and support teams
• Maintain accurate student records and assist with reporting and data tracking
• Support and organise campus events and student engagement activities
• Handle sensitive matters with professionalism and confidentiality

Skills & Experience Essential for the Student Hub Advisor role Include:

• Experience in a student-facing role or similar customer service environment
• Strong communication skills and ability to work with diverse groups
• Experience managing data and resolving student queries
• Positive, proactive and organised approach
• Ability to work both independently and as part of a team
• Degree or experience within higher education/student support desirable
• Experience with CRM systems or student records databases desirable
• Understanding of data protection and student wellbeing support desirable

Key Information about the Student Hub Advisor role:

• Location: Birmingham City Centre
• Hours: Full-time, temporary role, 37 hours per week
• Pay: £13.50 per hour

This is an excellent opportunity for someone passionate about supporting students and creating a positive campus experience.