Student Hub Advisor — Support & Engagement

KCGroup; West Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

KC Group are recruiting for 2 Student Hub Advisors in the Leeds City area. Initial contract around one month with potential extension, paying £13.50 per hour, Monday–Friday on a rota.

You will be the first point of contact for students, supporting across in-person, phone, email, live chat and messaging platforms, handling enquiries, guiding students, and referring complex issues to specialist teams to ensure an excellent student experience.

Qualifications

• Experience in a student-facing, advisory, customer service or support role.
• Strong communication and interpersonal skills.
• Patient, empathetic and proactive approach.
• Confidence with data and multiple systems (CRM experience desirable).

Responsibilities

• Responding to student queries promptly and professionally.
• Monitoring attendance and advising on absence-related matters.
• Supporting student wellbeing and identifying safeguarding concerns.
• Managing student data and contributing to reporting.
• Coordinating campus activities and events.
• Acting as a liaison between students and academic staff.

Skills

Customer service

Communication

Empathy

CRM systems

Teamwork

Tools

CRM software

Job description

KC Group are recruiting for 2 Student Hub Advisors in the Leeds City area. Initial contract around one month with potential extension, paying £13.50 per hour, Monday–Friday on a rota.

You will be the first point of contact for students, supporting across in-person, phone, email, live chat and messaging platforms, handling enquiries, guiding students, and referring complex issues to specialist teams to ensure an excellent student experience.