Student Success Coach & Administrator

Gbs Uk; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A higher education provider in Manchester is seeking a Student Success Tutor to provide direct support to students through meetings and proactive coaching. You'll help improve student outcomes, manage workloads, and work flexibly across various hours. The role requires experience in further/higher education, a bachelor's degree, and strong interpersonal skills. The position offers a permanent contract with annual leave, a pension scheme, and further education reimbursement.

Benefits

25 days annual leave plus 8 public holidays

1 extra leave day per year of service

Workplace pension scheme

Tuition reimbursement for career development

Flexible benefits - Cycle to Work, Workplace Nursery

Work-life perks - discounts platform, wellbeing centre

Reward and recognition programme

Employee referral scheme

Discretionary annual performance bonus

Qualifications

• Experience of working in FE/HE and academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Bachelor’s degree required.
• Strong people, organisational and conflict-management skills are essential.
• Flexibility to work days, evenings and weekends is necessary.

Responsibilities

• Support students to improve attendance and submission rates.
• Apply GBS policies and academic regulations.
• Proactively identify at-risk students and follow-up on support initiatives.
• Assist students with workload management and life organisation skills.
• Contribute to student monitoring meetings and report back regularly.
• Guide students towards further support services.

Skills

Experience in FE/HE and academic coaching

Strong people skills

Organisational skills

Conflict management skills

Flexibility to work various hours

Education

Bachelor’s degree

Job description

A higher education provider in Manchester is seeking a Student Success Tutor to provide direct support to students through meetings and proactive coaching. You'll help improve student outcomes, manage workloads, and work flexibly across various hours. The role requires experience in further/higher education, a bachelor's degree, and strong interpersonal skills. The position offers a permanent contract with annual leave, a pension scheme, and further education reimbursement.