Student Services Concierge

Homes For Students; Coventry; Ibrido; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday + bank holidays

Retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Opportunity to work towards a national

Descrizione del lavoro

Homes for Students in Coventry is seeking a Resident Services Assistant to welcome students, answer inquiries and support the operations team. You will provide friendly reception, handle helpdesk tasks and contribute to open days, intake days and departures, ensuring a smooth student experience.

Ideal candidates bring outstanding customer care, strong IT skills with Microsoft Office, and the ability to prioritise workload. A team player with excellent communication will thrive in this busy role.

Competenze

• Exceptional customer service skills with a patient, helpful attitude.
• Experience using Microsoft Office software.
• Fast and efficient learner with strong communication.
• Ability to prioritise workload and meet deadlines.
• Team player with flexible approach; prior customer service desirable.

Mansioni

• Provide warm reception, meet and greet, and help desk support to students and visitors.
• Handle inquiries via email, online, telephone, and in person with accurate information.
• Support back-office ops, open days, intake and departure activities, and GM coordination.
• Resolve complaints with professionalism and stay organised in a busy environment.

Conoscenze

Customer service

IT skills

Communication

Time management

Team player

Problem solving

Strumenti

Microsoft Office

Descrizione del lavoro

Homes for Students in Coventry is seeking a Resident Services Assistant to welcome students, answer inquiries and support the operations team. You will provide friendly reception, handle helpdesk tasks and contribute to open days, intake days and departures, ensuring a smooth student experience.

Ideal candidates bring outstanding customer care, strong IT skills with Microsoft Office, and the ability to prioritise workload. A team player with excellent communication will thrive in this busy role.