Customer Service Assistant - Birmingham, England

Ritz Recruitment Ltd; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Job summary

Ritz Recruitment Ltd in Birmingham is seeking a friendly, part-time Customer Service Assistant for a busy student accommodation site. You will greet residents and visitors and provide a welcoming front desk presence.You will handle enquiries by phone, email and face-to-face, maintain records, assist with payments and parcels, support resident events, and ensure health and safety procedures. Microsoft Office and basic IT skills are essential.

Qualifications

• Experience in busy customer service, reception, hospitality, or student accommodation environment.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and basic IT systems.
• Calm, approachable, organised and dependable.
• Proactive attitude with willingness to support wherever needed.

Responsibilities

• Greet residents and visitors at front desk as the first point of contact.
• Handle enquiries via phone, email and in person.
• Maintain accurate records and manage shift handovers.
• Assist with resident queries, payments and parcels.
• Prepare and maintain communal areas and support resident events.
• Respond to incidents and follow health and safety procedures.
• Log maintenance requests and perform general administrative duties.

Skills

First point of contact

Enquiries handling

Microsoft Office

Calm approachable

Organised

Job description

Part Time Customer Service Assistant - £13ph - Mon to Weds

Birmingham, B19, Immediate Start

A busy student accommodation site is looking for a friendly, professional, and customer-focused Reception / Customer Service Assistant to provide a welcoming presence and excellent support for residents.

Key Responsibilities

• Acting as the first point of contact for residents and visitors at the front desk
• Handling enquiries professionally via phone, email, and face-to-face interactions
• Maintaining accurate records and ensuring smooth shift handovers
• Assisting with resident queries, complaints, payments, and parcel deliveries
• Preparing and maintaining communal areas while supporting resident events and activities
• Responding appropriately to incidents and following all health and safety procedures
• Logging and monitoring maintenance requests, alongside general administrative duties

About You

• Previous experience in a busy customer service, reception, hospitality, hotel, or student accommodation environment
• Excellent communication and interpersonal skills
• Confident using Microsoft Office and other basic IT systems
• Calm, approachable, organised, and dependable
• A positive, proactive attitude with a willingness to support wherever needed