Student Recruitment and Admissions Manager

West London College; Eltham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading education institution in the UK is seeking an experienced Student Recruitment and Admissions Manager to lead the recruitment and admissions process across multiple college sites. The role involves managing a dynamic team, ensuring compliance, and enhancing processes to provide an excellent student experience from inquiry to enrolment. The ideal candidate will be highly organized, proactive, and possess strong leadership skills. This position offers generous leave and professional development opportunities.

Benefits

40 days holiday allowance

Eye care vouchers

Cycle to Work scheme

Interest-free loans

Contributory pension scheme

Continuous Professional Development opportunities

Access to Perkbox rewards

Employee Assistance Programme

Qualifications

• Experience in student recruitment and admissions management.
• Proven track record in leading teams and managing performance.
• Strong understanding of compliance and operational excellence.

Responsibilities

• Lead and develop the Student Recruitment and Admissions team.
• Oversee the processing of applications and enrolments.
• Review and enhance departmental processes for efficiency.

Skills

Team leadership

Student recruitment

Admissions management

Customer service

Job description

West London College is seeking an experienced and dynamic Student Recruitment and Admissions Manager to lead student recruitment, admissions, and IAG services across all college sites. You will manage a welcoming, efficient, and compliant service, ensuring that enquiries are handled effectively, applications are processed accurately, and enrolments are completed smoothly. Working collaboratively with marketing, curriculum, data and funding, MIS, and other college teams, you will maximise applicant conversion at each stage of the student journey while maintaining high standards of compliance, data integrity, and customer service. This is a key leadership role, overseeing a busy team, supporting staff development, and continuously improving processes to ensure a positive, student‑focused experience from first contact to enrolment.

We are committed to championing innovation and creativity and invite you to join us on this journey. We welcome applicants who can share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion.

Leadership & Team Management

• Lead, support, and develop the Student Recruitment and Admissions team, including appraisals, performance management, and one‑to‑one support.
• Plan and allocate staff and workloads to maximise productivity and first point‑of‑contact resolution.
• Support team compliance with GDPR, funding rules, safeguarding, fraud prevention, and internal financial procedures.

Student Recruitment & Admissions

• Deliver a comprehensive, impartial IAG service across all college sites.
• Oversee the accurate and timely processing of applications, interviews, enrolments, and associated data.
• Monitor the application pipeline, conversion performance, and response times, providing regular reporting to senior leadership.
• Collaborate with marketing, curriculum, data and funding, student services, finance, and flexible learning teams to support a seamless student journey.

Operational Excellence

• Review and enhance departmental processes, CRM workflows, and digital systems to improve efficiency, customer experience, and compliance.
• Maintain high standards of communication and call handling, setting service standards and ensuring continuous improvement.
• Coordinate staff cover and rota planning, particularly during peak enrolment periods, and maintain business continuity plans.

Events & Stakeholder Engagement

• Oversee staffing support for enrolment, open days and other recruitment events.
• Act as a key member of enrolment working groups and contribute to strategic planning for recruitment cycles.
• Provide guidance and support at internal and external student recruitment events.

General Responsibilities

• Maintain a professional and welcoming environment for students and colleagues.
• Travel across college sites as required and work occasional evenings and weekends to meet business needs.
• Undertake any other duties reasonably required within the scope of the post.

We have three College sites across West London at Ealing, Hammersmith and Southall.

Benefits

• 40 days holiday allowance, plus bank holidays (8) and college closure days at Christmas (3)
• Eye care vouchers
• Cycle to Work scheme
• Interest‑free loans for season tickets and computers
• Contributory Local Government Pension Scheme (LGPS)
• Continuous Professional Development (CPD) opportunities
• Access to Perkbox rewards and discounts
• Employee Assistance Programme (EAP)

This role is ideal for a highly organised, proactive leader with experience in student recruitment, admissions management, and team leadership, who thrives in a fast‑paced, student‑focused environment and enjoys delivering exceptional customer service.