Lead Student Support Hub Adviser – Service Excellence

City St George's, University of London; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

City St George’s, University of London is seeking a Senior Student Support Hub Adviser to lead frontline service delivery and supervise a team of advisers. The post holder will drive operational excellence and ensure a high-quality student experience across enquiry channels.

The role focuses on coordinating staffing, improving services, and building stakeholder relationships to support students and the wider university community.

Qualifications

• Experienced customer-focused professional with supervisory experience in a student-facing or customer service environment.
• Excellent organisational, communication and problem-solving skills.
• Strong understanding of student support and the higher education sector.
• Ability to manage competing priorities and build effective relationships.

Responsibilities

• Lead and supervise a team of Student Support Hub Advisers.
• Coordinate staffing rotas, workload allocation and service coverage across enquiry channels.
• Support service improvement initiatives and maintain high customer service standards.
• Develop effective stakeholder relationships and contribute to projects that enhance the student experience.
• Drive operational effectiveness of the Student Support Hub.

Skills

Team leadership

Customer service

Organisational skills

Communication skills

Job description

City St George’s, University of London is seeking a Senior Student Support Hub Adviser to lead frontline service delivery and supervise a team of advisers. The post holder will drive operational excellence and ensure a high-quality student experience across enquiry channels.

The role focuses on coordinating staffing, improving services, and building stakeholder relationships to support students and the wider university community.