Student Experience & Campus Events Lead

The University of Law; Manchester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave 30 days + bank/h

Staff and student discounts

Private Medical Scheme and Life Cover

Contributory Pension Scheme

Season Ticket Loans

Job summary

The University of Law in Manchester is seeking a Campus Hub Manager to lead the Campus Hub team and deliver an outstanding student-focused experience on site.

You will coordinate inductions, events and enrolment activities, manage day-to-day operations, and drive service standards across opening hours to meet SLAs and KPIs. This permanent role requires strong leadership, customer-service excellence, and a commitment to an inclusive campus community.

Qualifications

• Experience in management or team leadership in a customer service environment.
• Knowledge of workload planning, resourcing and performance monitoring.
• Ability to deliver a student-centred, inclusive experience.

Responsibilities

• Coordinate the planning of student inductions at campus level, liaising with academic and non-academic stakeholders along with Timetabling to ensure that induction timetables meet the needs of students on campus.
• Oversee delivery of a diverse events programme on campus to aid a sense of community throughout the student body. This will include inductions associated welcome events, Freshers' Fair, a variety of cultural and wellbeing events as well as oversee the operations of exams that take place on site.
• Ensure the Campus Hub is adequately resourced during service opening hours to enable service standards and associated SLAs and KPIs being met and maintained throughout the year.
• Oversee in person student enrolment and registration (including late starters), liaising with Registry services to ensure compliance with procedures and ensuring a positive welcome experience for all students.
• Report campus level trends and insights to the Head of Campus Hubs and track and drive attendance/participation for all events.

Skills

Management experience

Operational management

Event coordination

Organisational skills

Attention to detail

Student-focused service

Job description

The University of Law in Manchester is seeking a Campus Hub Manager to lead the Campus Hub team and deliver an outstanding student-focused experience on site.

You will coordinate inductions, events and enrolment activities, manage day-to-day operations, and drive service standards across opening hours to meet SLAs and KPIs. This permanent role requires strong leadership, customer-service excellence, and a commitment to an inclusive campus community.