Part-Time Resident Services Advisor – Student Housing

Central Operations; Egham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Bank holidays

Discounts

Birthday day off

Cycle-to-work

Charity days

Job summary

Homes for Students is seeking a Resident Services Assistant for Straits Garden, 20 hours per week, Monday to Friday, to greet students and visitors with a warm, attentive welcome and deliver the highest standard of customer care.

You will provide reception support, help desk assistance, and back-office administrative tasks for the operations team and General Manager, including support for open days, intake days, and departures.

Qualifications

• Exceptional customer service skills, always displaying a helpful and patient attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficient in presenting information accurately, professionally, and appropriately.
• Experience prioritising workload to meet competing deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm and friendly meet-and-greet service, reception support, and help desk assistance.
• Contribute to back-office functions, providing administrative support to the operations team and General Manager.
• Support open days, intake days, and departures; assist students, visitors and external contacts.
• Deliver cheerful and attentive reception services and uphold high standards of customer care.
• Handle inquiries via email, website, telephone, and in person; respond promptly and helpfully.
• Maintain excellent IT skills, strong communication, and organisational abilities, addressing complaints as needed.

Skills

Customer service

Communication

Learning ability

Time management

Team player

Problem-solving

Customer service experience

Tools

Microsoft Office

Job description

Homes for Students is seeking a Resident Services Assistant for Straits Garden, 20 hours per week, Monday to Friday, to greet students and visitors with a warm, attentive welcome and deliver the highest standard of customer care.

You will provide reception support, help desk assistance, and back-office administrative tasks for the operations team and General Manager, including support for open days, intake days, and departures.