Resident Services Assistant

Homes for Students Ltd; Coventry; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday (+ BH pro-rated)

Discounts

Birthday day off

Cycle to work

Charity days

Qualification opportunities

Job summary

Homes for Students Ltd operates Urban Student Village, seeking a Residence Services Assistant to deliver cheerful reception and help desk support for a 30-hour week, Monday to Friday. You’ll handle student queries and provide back-office admin support to the operations team in a busy student accommodation environment.

You will excel in customer care, using MS Office, and coordinating with colleagues to ensure smooth check-ins, orientations, and departures.

Qualifications

• Exceptional customer service skills; patient and helpful.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Strong written and verbal information presentation.
• Ability to prioritise workload to meet deadlines.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm meet-and-greet and reception service for students, visitors and staff.
• Offer help desk assistance and back-office administrative support to operations and General Manager.
• Support open days, intake days and departures, assisting students, visitors, and external contacts.
• Respond to student queries via email, website, telephone and in person through a professional helpdesk.
• Help maintain high standards of customer care and act as a role model for service delivery.
• Stay organised in a busy role, addressing complaints promptly and effectively.

Skills

Customer service

Presentation

Workload management

Teamwork

Learning ability

Customer service experience

Tools

MS Office

Job description

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Urban Student Village as a Residence Services Assistant working 30hours per week, Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. From supporting open days, intake days, and departures to assisting students, visitors, and external contacts on a day-to-day basis, you will ensure a seamless and enjoyable experience for all.

As the ideal candidate, you will excel at delivering cheerful and attentive reception services to students and visitors, consistently maintaining the highest standards of customer care. You will act as a role model for excellent service delivery, inspiring others through your dedication and professionalism.

Your responsibilities will include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. Operating a professional helpdesk and telephone service, you will promptly and helpfully respond to student queries.

To succeed in this role, you should possess excellent IT skills, exceptional customer care abilities, and strong communication and interpersonal skills. Understanding and meeting the needs of students will be crucial, and your ability to stay organised in a busy and diverse role will be vital. As a skilled problem solver, you will be responsible for addressing and resolving any complaints that arise.

Person Specification:

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

What's on offer:

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work. (pro rated for our part time colleagues).
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well-deserved break from work.
• Stay active and eco-friendly with our cycle-to-work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.