Student Housing Cluster Operations Lead

Unite Group; West Kirby; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Performance bonus

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save scheme

Health plan

Employee assistance programme

Volunteer day

Discounts

Résumé du poste

Unite Group is seeking a Cluster Operations Manager to oversee day-to-day operations across multiple student properties within a cluster in the UK. You will drive operational and financial performance, lead diverse teams, and ensure safety, compliance, and a consistently high-quality resident experience.

You will partner with area leadership to deliver occupancy, revenue growth, cost control and service excellence, creating thriving student communities and strong university relationships.

Qualifications

• Bring curiosity, openness to learning, and the drive to make a difference.
• Whether you're solving problems, leading teams, or supporting residents day-to-day, it's your attitude and approach that will help shape something bigger.

Responsabilités

• Lead operational performance across your cluster, overseeing multiple properties and ensuring consistent, high standards.
• Take ownership of day-to-day financial performance, supporting occupancy, revenue, cost control, and overall cluster results.
• Lead, develop and support teams across your cluster, creating a high-performing, engaged and collaborative environment.
• Ensure properties are safe, compliant and well-maintained, maintaining strong health, safety and operational standards.
• Deliver an excellent resident experience, resolving issues quickly and creating welcoming, inclusive communities.
• Work closely with maintenance and operational teams to ensure buildings are presented to a high standard and issues are resolved efficiently.
• Build strong relationships with university partners, suppliers and contractors to support operational success.
• Act as a key escalation point for operational issues and participate in the Duty Manager rota where required.
• Use data, feedback and insight to identify opportunities to improve performance, efficiency and resident satisfaction.

Connaissances

Operational leadership

Multi-site management

Performance delivery

Communication

Organisational skills

PBSA experience (advantageous)

Description du poste

Unite Group is seeking a Cluster Operations Manager to oversee day-to-day operations across multiple student properties within a cluster in the UK. You will drive operational and financial performance, lead diverse teams, and ensure safety, compliance, and a consistently high-quality resident experience.

You will partner with area leadership to deliver occupancy, revenue growth, cost control and service excellence, creating thriving student communities and strong university relationships.