Multi-Site Operations Leader — Student Communities

Unite Group plc; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Bonus (twice yearly)

25 days leave

Generous pension

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group plc in London is seeking a Cluster Operations Manager to oversee multiple student properties, driving safe operations and delivering a high-quality resident experience. You will lead cross-property teams, manage day-to-day financial performance, and collaborate with university partners to build thriving communities.

This role rewards hands-on leadership, data-driven improvement, and a culture where residents feel supported and at home.

Qualifications

• Experience in operational leadership within property, hospitality, facilities management or another customer-focused environment.
• Experience managing teams and multi-site operations.
• Confident managing operational performance and service delivery standards.
• Excellent communicator with colleagues, suppliers and external partners.
• Organised, solutions-focused and able to manage priorities in a fast-paced operational environment.
• Experience within property, hospitality or PBSA would be advantageous, but not essential.

Responsibilities

• Lead operational performance across your cluster, overseeing multiple properties and ensuring high standards.
• Take ownership of day-to-day financial performance, supporting occupancy, revenue, cost control and cluster results.
• Lead, develop and support teams across your cluster, creating a high-performing and collaborative environment.
• Ensure properties are safe, compliant and well-maintained with strong health, safety and operational standards.
• Deliver an excellent resident experience, resolving issues quickly and creating welcoming communities.
• Work with maintenance and operational teams to keep buildings presented to a high standard and issues resolved efficiently.
• Build relationships with university partners, suppliers and contractors to support operational success.
• Act as a key escalation point for operational issues and participate in the Duty Manager rota.
• Use data, feedback and insight to identify opportunities to improve performance and resident satisfaction.

Skills

Operational leadership

Multi-site operations

Team management

Performance management

Communication

Prioritisation

Job description

Unite Group plc in London is seeking a Cluster Operations Manager to oversee multiple student properties, driving safe operations and delivering a high-quality resident experience. You will lead cross-property teams, manage day-to-day financial performance, and collaborate with university partners to build thriving communities.

This role rewards hands-on leadership, data-driven improvement, and a culture where residents feel supported and at home.