Student Experience Team Member: Create Welcoming Communities

Unite Group; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Pension scheme

Life Assurance

Share save scheme

Annual leave

Employee Assistance Programme

Volunteering day

Job summary

Unite Group is seeking a proactive Student Experience Team Member to welcome residents and visitors, handle enquiries, and support events within Unite Students housing. You will help ensure a safe, engaging environment and contribute to a vibrant student community through day-to-day assistance, check-ins, and responsive service.

You will thrive in a busy, varied role, working with a friendly team to deliver great resident experiences and maintain high property standards while supporting safety

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Ability to thrive in a busy, varied environment and work well with others.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins, viewings and day-to-day support.
• Deliver property viewings and support bookings to drive occupancy and retention.
• Assist with resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Maintain property standards and safety, including building checks and safety procedures.

Skills

Customer service

Hospitality

Communication skills

Problem-solving

Team work

Job description

Unite Group is seeking a proactive Student Experience Team Member to welcome residents and visitors, handle enquiries, and support events within Unite Students housing. You will help ensure a safe, engaging environment and contribute to a vibrant student community through day-to-day assistance, check-ins, and responsive service.

You will thrive in a busy, varied role, working with a friendly team to deliver great resident experiences and maintain high property standards while supporting safety