Student Experience Host

Unite Students; Greater London; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Bank holidays

Pension scheme

Life assurance

Share save scheme

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteer day

Retail and hospitality discounts

Résumé du poste

Unite Group in London is seeking a friendly Student Experience Team Member to welcome residents and visitors, handle enquiries and help ensure a safe, engaging environment within Unite Students properties.

You will support check-ins/check-outs, deliver property viewings and events, resolve issues quickly and collaborate with colleagues to maintain high standards. This role suits people who enjoy hospitality, teamwork and community building.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable working in a busy environment.

Responsabilités

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Connaissances

Customer service

Hospitality

People skills

Communication

Description du poste

Unite Group in London is seeking a friendly Student Experience Team Member to welcome residents and visitors, handle enquiries and help ensure a safe, engaging environment within Unite Students properties.

You will support check-ins/check-outs, deliver property viewings and events, resolve issues quickly and collaborate with colleagues to maintain high standards. This role suits people who enjoy hospitality, teamwork and community building.