Student Residence Experience Specialist

Unite Students; Birmingham; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-related bonus

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Medicash

Descripción de la vacante

Unite Group’s Unite Students brand is hiring a Student Experience Team Member to welcome residents, handle enquiries and help run events.

You will be the friendly face in the building, support check-ins and viewings, respond to issues, and help create a safe, vibrant student community.

Experience in customer service or hospitality is valued; training will be provided and you’ll join a supportive team.

Formación

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills are essential.
• Ability to connect with people and deliver great customer experiences.
• Proactive, organized and able to work in a busy environment.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures to keep the property safe and compliant.
• Support emergency response procedures when required.
• Record enquiries, cases and operational issues accurately within internal systems.

Conocimientos

Customer service

Hospitality mindset

Communication

Problem solving

Descripción del empleo

Unite Group’s Unite Students brand is hiring a Student Experience Team Member to welcome residents, handle enquiries and help run events.

You will be the friendly face in the building, support check-ins and viewings, respond to issues, and help create a safe, vibrant student community.

Experience in customer service or hospitality is valued; training will be provided and you’ll join a supportive team.