Student Experience Officer

University of Bath; Bath; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading UK university is seeking a proactive Student Experience Officer to enhance the journey of undergraduate students. The successful candidate will provide personalized support, monitor academic progress, and engage with students from diverse backgrounds. This full-time role includes excellent benefits like counselling services, a cycle-to-work scheme, and competitive salary from £31,236 to £37,694 per annum.

Benefits

Free counselling services

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Discounts on postgraduate tuition fees

Discount on language courses

Generous employer contributory pension schemes

Local discounts

Qualifications

• Experience of supporting students in a higher education context is beneficial.
• Demonstrated ability to manage complex situations with professionalism.
• Capacity to understand and apply institutional policies.

Responsibilities

• Provide personalized guidance and support to undergraduate students.
• Monitor academic progression and signpost resources.
• Plan and deliver engagement activities to foster community.

Skills

Excellent organisational and time-management skills

Strong interpersonal and communication skills

Ability to use initiative

Confidence in handling sensitive information

Experience engaging with diverse backgrounds

Attention to detail

Job description

About the role

We are seeking a proactive and student-focused individual to join our student experience and engagement team as a Student Experience Officer, supporting undergraduate students in the School of Management.

This is a dynamic and varied role, central to enhancing the student journey. As a key point of contact, you will provide personalised guidance and support to students throughout their studies. From monitoring academic progression to signposting pastoral and academic resources, your contribution will help students feel supported, included and empowered to succeed. You'll also play a vital role within the undergraduate office, working collaboratively with professional services colleagues across the School, and liaising closely with the Directors of Study, Academic Advisors, and other academic and campus-wide services to ensure a joined up, proactive and responsive approach to student support.

Committed to service excellence, you will support both students and staff through the planning and delivery of enrichment and engagement activities that foster a sense of community and belonging. You will maintain accurate, student-facing information across a range of platforms, and ensure records are kept up to date and that every student receives appropriate support. Our ideal candidate will be proactive and adaptable in managing their workload, demonstrating sound judgement, professionalism, and a genuine commitment to enhancing the student experience.

About you

Our ideal candidate will demonstrate;

• Excellent organisational and time-management skills
• Strong interpersonal and communication skills, with a student-centred approach
• The ability to use initiative and exercise sound judgement in a busy and varied environment
• Confidence in handling sensitive information, including managing complex or challenging situations with professionalism and empathy.
• Experience of engaging with individuals from diverse backgrounds
• Capacity to understand and apply institutional policies and academic regulations.
• Attention to detail, with a focus on maintaining up to date records

Further Information

This role is offered on a full-time (36.5 hours per week), permanent basis.

For an informal discussion about the role please contact Claire Martin on [e-mail]

However please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We\'re very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

What we can offer you

We\'re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Local discounts and more

£31,236 to £37,694. Grade 6, per annum