Student Experience Host — Front Desk & Community

Unite Students; Swindon; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Performance bonus

Annual leave with benefits

Pension scheme

Life assurance

Share save scheme

Family leave

Health plan (Medicash)

Employee assistance programme

Volunteer day

Job summary

Unite Group in Swindon is seeking a Part Time Student Experience Team Member to welcome residents, resolve issues, and help create vibrant on-site communities. You will work with the Student Experience Team Leader, housekeeping, facilities and Resident Ambassadors to deliver a warm, safe environment and support bookings and events.

The role offers 30 hours per week with a rota including weekends, a starting salary around £21,200 plus bonus and benefits, and a values-led culture focused on

Qualifications

• Experience in customer-facing roles preferred.
• Background in hospitality or retail advantageous.
• Strong communication and people skills.

Responsibilities

• Provide friendly front of house reception and build rapport with students.
• Respond quickly to student feedback and guide to appropriate support.
• Support sales through viewings, enquiries and events.
• Help deliver community-building activities with Resident Ambassadors.
• Maintain a safe, clean and welcoming environment for residents.
• Coordinate with day and night teams for smooth handovers.
• Support wellbeing matters and take action when needed.
• Act as a brand ambassador, embodying CARE principles: Connect, Act, Respect, Encourage.

Skills

Customer service

Hospitality

Retail

Communication

Time management

Organisational skills

Job description

Unite Group in Swindon is seeking a Part Time Student Experience Team Member to welcome residents, resolve issues, and help create vibrant on-site communities. You will work with the Student Experience Team Leader, housekeeping, facilities and Resident Ambassadors to deliver a warm, safe environment and support bookings and events.

The role offers 30 hours per week with a rota including weekends, a starting salary around £21,200 plus bonus and benefits, and a values-led culture focused on