Student Experience Host & Community Builder

Unite Students

Matlock Bath CP

On-site

GBP 27,000 - 36,000

Full time

32 hours ago

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Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme (auto-enrolment)

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme

Volunteer day

Discount platform access

Job summary

Unite Group is seeking a Student Experience Team Member in Bath at Charlton Court to welcome students, resolve issues quickly, and run engaging community events. Youll support and collaborate with the team to drive bookings and create a home-like environment.

The role emphasises hospitality, customer service, and proactive problem-solving, with 37.5 hours weekly and a 27,300£ base plus bonus and benefits.

Qualifications

Experience in hospitality or retail is preferred.
Warm, caring and approachable with strong communication.
Excellent time management and organisational skills.
Ability to connect with students and create a welcoming atmosphere.
Customer service or residential experience is a plus, not mandatory.

Responsibilities

Providing a friendly front of house reception and building rapport with students.
Responding quickly to student feedback and guiding them to support when needed.
Supporting sales through viewings, enquiries, and events.
Helping deliver community-building events with Resident Ambassadors.
Maintaining a safe, clean environment that students can call home.
Collaborating with day and night teams for seamless service and handovers.
Noting welfare concerns and taking action to assist.