Student Experience Host & Community Champion

Unite Students; Birmingham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Bonus

Pension scheme

Life assurance

Employee assistance

Volunteer day

Staff discounts

Job summary

Unite Group is seeking a friendly Student Experience Team Member for Unite Students in Birmingham North. You’ll welcome students, assist with arrivals and events, and help maintain a safe, vibrant home away from home.

You’ll work 37.5 hours across 5 days, including some weekend shifts on a rota. A competitive salary with bonus and benefits awaits, plus a supportive team culture and growth opportunities.

Qualifications

• Excellent customer service skills, ideally with a background in hospitality or retail.
• Warm, caring and approachable; confident in communicating and answering student inquiries.
• Strong time management and organisational skills to handle multiple responsibilities.
• Preferred, have experience in a customer service role or residential environment, though not essential.

Responsibilities

• Providing a friendly front of house reception and building rapport with students.
• Responding quickly to student feedback and guiding them to the right support when needed.
• Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
• Helping to deliver community-building events with Resident Ambassadors.
• Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
• Work closely with day and night teams to ensure seamless service and handovers.
• Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
• Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Skills

Customer service

Hospitality experience

Time management

Communication

Job description

Unite Group is seeking a friendly Student Experience Team Member for Unite Students in Birmingham North. You’ll welcome students, assist with arrivals and events, and help maintain a safe, vibrant home away from home.

You’ll work 37.5 hours across 5 days, including some weekend shifts on a rota. A competitive salary with bonus and benefits awaits, plus a supportive team culture and growth opportunities.