Student Experience & Community Host (London)

Unite Students; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Life insurance

Share save scheme

Enhanced Family Leave

Health cash plan

Employee assistance programme

Volunteer day

Discount retail platform

Student rent discount

Job summary

Unite Group, trading as Unite Students, is hiring a Student Experience Team Member in London North. The role focuses on warm, safe, and inclusive student living, welcoming residents at reception, resolving issues, and supporting community events.

You will collaborate with teams across housing, facilities, and ambassadors to drive bookings and create a home students are proud of. The role is permanent, 37.5 hours per week, with shifts 7am–10pm across 5 days from 7am to 10pm, weekends on rota.

Qualifications

• Excellent customer service in hospitality or retail to create welcoming experiences.
• Warm, caring and approachable with clear communication.
• Strong time management and organisational skills for multiple tasks.
• Ownership mentality and willingness to help others.

Responsibilities

• Provide friendly front of house reception and build rapport with students.
• Respond promptly to feedback and guide students to appropriate support.
• Support sales through viewings, inquiries, and campus events.
• Help deliver community events with Resident Ambassadors.
• Maintain a safe, clean, and welcoming living environment.
• Coordinate with day and night teams for seamless service and handovers.
• Support wellbeing and welfare matters and take action when needed.
• Act as a brand ambassador in line with CARE principles.

Skills

Customer service

Hospitality experience

Time management

Communication skills

Job description

Unite Group, trading as Unite Students, is hiring a Student Experience Team Member in London North. The role focuses on warm, safe, and inclusive student living, welcoming residents at reception, resolving issues, and supporting community events.

You will collaborate with teams across housing, facilities, and ambassadors to drive bookings and create a home students are proud of. The role is permanent, 37.5 hours per week, with shifts 7am–10pm across 5 days from 7am to 10pm, weekends on rota.