Student Experience Advisor

Chesterfield College; Tapton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in Tapton seeks a motivated individual to join the Student & Apprentice Services team. The role focuses on delivering excellent customer service, managing course enquiries, and overseeing the student bursary support fund. Ideal candidates will have experience in a training setting, strong administrative skills, and proficiency in IT systems. Opportunities for professional development are available, alongside benefits such as paid holiday and pension scheme.

Benefits

38 days pro rata paid holiday

Local Government Pension Scheme

Voucher discount scheme

Cycle-to-work scheme

Healthcare plan

Employee Assistance Programme

Qualifications

• Previous experience within an educational/training setting is essential.
• Proven delivery of highly effective customer service to diverse client groups.
• Excellent administrative and organisational skills, able to meet deadlines.
• High competence in IT systems and Microsoft Office packages.
• Ability to understand, analyse, and utilise key data from multiple sources.

Responsibilities

• Providing excellent services to customers dealing with course enquiries.
• Administering the college's student bursary support fund.

Skills

Customer service

Administrative skills

Microsoft Office

Data analysis

Education

Experience in educational/training setting

Job description

Job Overview

Internal promotion within the Student & Apprentice Services team – a highly motivated and enthusiastic individual is needed.

Key Responsibilities

Providing excellent services to a broad range of customers, primarily dealing with course enquiries, applications and administering the college’s student bursary support fund.

Qualifications & Experience

• Previous experience within an educational/training setting (essential)
• Proven delivery of highly effective customer service to diverse client groups
• Excellent administrative and organisational skills, with the ability to meet tight deadlines
• High competence in IT systems and Microsoft Office packages
• Ability to understand, analyse and utilise key data from multiple sources to inform profiling, recruitment and onboarding activities

Benefits & Working Hours

(30 or 37 hours per week / 52 weeks per year)
38 days pro rata paid holiday per year
Membership of the Local Government Pension Scheme
Chesterfield College offers: voucher discount scheme, cycle‑to‑work, healthcare plan and access to an Employee Assistance Programme
For further details of our staff benefits, please visit https://www.chesterfield.ac.uk/workingforus/

Development Opportunities

Opportunity to gain a wide range of experience and develop mentoring skills within a valued team.

Application Process

Applications are accepted online at https://www.chesterfield.ac.uk/jobs/. Shortlisting may take place as applications are received; the vacancy may be closed once a suitable candidate is appointed.

Important Dates

Closing Date: 15 January 2026
Interview Date: 22 January 2026

Additional Information

An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Service.

‘Encouraging All Individuals to Develop Their Full Potential Through Education and Training’