Student Enquiries & Admissions Support Specialist

University of Plymouth; Plymouth; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave: 25 Days Annual 

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Job summary

The University of Plymouth is seeking an Enquiries & Applicant Support Officer to join the Enquiries and Admissions Service. You will support delivery of a comprehensive, customer-focused, integrated enquiries and conversion activity with accurate information and guidance.

Based in Plymouth, you will maintain relationships with faculties in international recruitment, deliver frontline service, analyse data, report findings, and contribute to events that support recruitment priorities.

Qualifications

• Experience in administration within a busy enquiries or higher education environment.
• Ability to analyse data, interpret results and report findings.
• Strong relationship-building skills with stakeholders and teams.
• Excellent customer-focused communication and organisational skills.

Responsibilities

• Administrative support in a busy enquiries/higher education environment.
• Analyse, interpret and report on data.
• Build relationships with stakeholders and influence colleagues.
• Deliver activities and events aligning with business priorities.
• Liaise with customers face-to-face, by telephone and in writing.
• Work independently and as part of a team.
• Monitor and report on financial information to inform decisions.
• Operate in a dynamic customer service environment.

Job description

The University of Plymouth is seeking an Enquiries & Applicant Support Officer to join the Enquiries and Admissions Service. You will support delivery of a comprehensive, customer-focused, integrated enquiries and conversion activity with accurate information and guidance.

Based in Plymouth, you will maintain relationships with faculties in international recruitment, deliver frontline service, analyse data, report findings, and contribute to events that support recruitment priorities.