Frontline Admissions Advisor: Applicant Experience

University of Plymouth; Devon and Torbay; On-site; GBP 23,000 - 32,000; Full time

Job summary

University of Plymouth is seeking a proactive Admissions Assistant to join the busy admissions team. You will support processing of applications for all programmes and help plan mandatory interviews where required, ensuring timely and accurate offers.

Working with the Admissions Operations Manager and UCAS Specialist, you will build effective relationships with faculties and other departments to deliver a professional, student-centered admissions service across the university.

Qualifications

• Assist with processing applications for all programmes, standard and non-standard.
• Handle complex queries related to entry requirements and course suitability.
• Collaborate across faculties and directorates to deliver a professional admissions service.

Responsibilities

• Support the team by managing complex queries on entry requirements and course comparisons.
• Work with admissions colleagues to provide a fluid, effective service to applicants and families.
• Contribute to frontline delivery focusing on high levels of customer care throughout the applicant journey.
• Participate in cross-team work with internal and external stakeholders and faculties.

Skills

Customer service

Administrative skills

Communication

Job description

University of Plymouth is seeking a proactive Admissions Assistant to join the busy admissions team. You will support processing of applications for all programmes and help plan mandatory interviews where required, ensuring timely and accurate offers.

Working with the Admissions Operations Manager and UCAS Specialist, you will build effective relationships with faculties and other departments to deliver a professional, student-centered admissions service across the university.