Student Enquiries & Admissions Support Specialist

University of Plymouth; Devon and Torbay; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Job summary

University of Plymouth Services Limited is seeking an Enquiries and Applicant Support Officer to assist in delivering a customer-focused, integrated enquiries and conversion service. You will support international recruitment relationships with faculties and help guide prospective applicants from enquiry through to enrolment.

The role emphasizes frontline customer service, data analysis, and event delivery, with a 37-hour work week on a 6-month fixed-term basis.

Qualifications

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
• Working in a dynamic customer service environment

Responsibilities

• Administration in a busy enquiries environment
• Analysis, interpretation and reporting on data
• Delivering activities and events to support business priorities
• Liaising with customers face to face, by telephone or in writing

Skills

Customer service oriented

Data analysis

Stakeholder engagement

Administrative coordination

Event planning

Tools

Microsoft Office

CRM software

Excel

Job description

University of Plymouth Services Limited is seeking an Enquiries and Applicant Support Officer to assist in delivering a customer-focused, integrated enquiries and conversion service. You will support international recruitment relationships with faculties and help guide prospective applicants from enquiry through to enrolment.

The role emphasizes frontline customer service, data analysis, and event delivery, with a 37-hour work week on a 6-month fixed-term basis.