Student Admissions Specialist - Frontline, Higher Education

University of Plymouth; Plymouth; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Flexible working

Job summary

University of Plymouth Admissions Officer role in Plymouth offers a 37-hour, full-time, fixed-term contract within a busy admissions team. The post involves delivering a customer-focused, integrated admissions service, supporting the Admissions Operations Manager and UCAS Specialist, and coordinating interviews for applicable courses.

Applicants should have prior customer service and office administration experience, and be capable of working across faculties and with external stakeholders to

Qualifications

• Experience in a customer service environment.
• Office administration experience.
• Ability to work as part of a team.
• Experience working in a fast-paced high-volume environment.

Responsibilities

• Manage complex queries related to entry requirements and course suitability to ensure timely, accurate offers.
• Collaborate with admissions colleagues and external stakeholders to provide a fluid admissions service.
• Support applicants and their families throughout the applicant journey with a high level of customer focus.
• Coordinate across faculties and directorates to deliver timely, effective and customer-friendly support.

Skills

Customer service

Office administration

Teamwork

Fast-paced environment

Job description

University of Plymouth Admissions Officer role in Plymouth offers a 37-hour, full-time, fixed-term contract within a busy admissions team. The post involves delivering a customer-focused, integrated admissions service, supporting the Admissions Operations Manager and UCAS Specialist, and coordinating interviews for applicable courses.

Applicants should have prior customer service and office administration experience, and be capable of working across faculties and with external stakeholders to