Admissions Officer

Plymouth University; Plymouth; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Flexible working

Résumé du poste

University of Plymouth is seeking a proactive Admissions Officer to support a busy admissions team. You will help process applications for all programmes, manage interview scheduling, and work closely with faculties and other departments to deliver a high-quality, customer-focused admissions service.

This full-time, fixed-term role requires on-site presence in Plymouth and cannot be done from home. The role offers the opportunity to contribute across the applicant journey, with training provided

Qualifications

• Experience in a customer service environment.
• Office administration experience.
• Ability to work as part of a team.
• Experience working in a fast-paced, high-volume environment.

Responsabilités

• Support the Admissions Operations Manager and UCAS Specialist in delivering a professional admissions service.
• Process applications for all programmes, ensuring accuracy and timeliness of offers.
• Assist with planning, scheduling and managing mandatory interviews where required.
• Collaborate with faculties and departments to provide a fluid, customer-focused admissions experience.

Description du poste

Would you like to work in a vibrant, busy professional admissions team within higher education

About the role

Under the guidance of the Admissions Operations Manager and UCAS Specialist for Enquiries & Admissions Service & Senior Admissions Officers within the team, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive admissions service.

You will support the Admissions Operations Manager & UCAS Specialist & Head of Department for EAS as part of the wider team to develop & maintain effective working relationships with faculties & other departments & to offer a professional and efficient admissions service to applicants, potential applicants and their families.

To work effectively and collaboratively across the university in processing all applications for all programmes both standard and non-standard. This will include helping to plan, schedule and manage mandatory interviews for courses that require an interview.

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed-term basis

We’s currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

You will:

• Support the team by managing complex queries related to entry requirements and comparisons for course suitability, to ensure offers are made in a timely and accurate manner.
• Work closely with admissions colleagues to collaborate with all stakeholders both internal and external to the business in order to offer a fluid, effective admissions service
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support applicants & their families throughout the applicant journey.
• Embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly support for applicants and colleagues. This includes working collaboratively with all Faculties and other directorates.

You will have experience in:

• Working in a customer service environment
• Office administration
• Working as part of a team
• Working in a fast-paced high volume environment

For more information about the job and the person specification, please refer to the job description.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

About us

You will work as part of a dedicated, friendly, large enquiries and admissions department. Full training will be provided.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed .

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our