Enquiries & Applicant Support Officer

Plymouth-University; Plymouth; Sur place; GBP 27 000 - 30 000; Plein temps

Avantages offerts par ce poste

Generous annual leave: 25 Days Annual 

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Résumé du poste

The University of Plymouth is seeking an Enquiries & Applicant Support Officer to join the Enquiries and Admissions Service. You will support delivery of a comprehensive, customer-focused, integrated enquiries and conversion activity with accurate information and guidance.

Based in Plymouth, you will maintain relationships with faculties in international recruitment, deliver frontline service, analyse data, report findings, and contribute to events that support recruitment priorities.

Qualifications

• Experience in administration within a busy enquiries or higher education environment.
• Ability to analyse data, interpret results and report findings.
• Strong relationship-building skills with stakeholders and teams.
• Excellent customer-focused communication and organisational skills.

Responsabilités

• Administrative support in a busy enquiries/higher education environment.
• Analyse, interpret and report on data.
• Build relationships with stakeholders and influence colleagues.
• Deliver activities and events aligning with business priorities.
• Liaise with customers face-to-face, by telephone and in writing.
• Work independently and as part of a team.
• Monitor and report on financial information to inform decisions.
• Operate in a dynamic customer service environment.

Description du poste

Enquiries & Applicant Support Officer

Job details

Salary £27,241 - £30,180 per annum

Grade 4

Contractual hours 37

Basis FT Temporary Fulltime All Year

Interview date Friday 27 November 2026

Job category/type Professional/Support Services

Date posted 29/10/2026

Job reference B1458

Location: Plymouth

Start date: 23/11/2026

Attachments: B1458 Job Description.pdf

Description

Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion activity and provision.

About the role

You will support the Enquiry and Applicant Support Manager to maintain relationships with faculties in international recruitment activities.

You will be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and student journey, increase conversion from enquiry, through application and offer, to enrolment ensuring the provision of accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.

Key Responsibilities:

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
• Working in a dynamic customer service environment

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a secondment.

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

About us

You will be working as part of a high volume, fast paced, proactive and friendly team. Working to challenging and changing deadlines you will be required to be lean new processes and systems quickly and efficiently. Full training and full support will be provided by our supportive team.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here .

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages