Enquiries & Applicant Support Officer

University of Plymouth; Devon and Torbay; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Job summary

University of Plymouth Services Limited is seeking an Enquiries and Applicant Support Officer to assist in delivering a customer-focused, integrated enquiries and conversion service. You will support international recruitment relationships with faculties and help guide prospective applicants from enquiry through to enrolment.

The role emphasizes frontline customer service, data analysis, and event delivery, with a 37-hour work week on a 6-month fixed-term basis.

Qualifications

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
• Working in a dynamic customer service environment

Responsibilities

• Administration in a busy enquiries environment
• Analysis, interpretation and reporting on data
• Delivering activities and events to support business priorities
• Liaising with customers face to face, by telephone or in writing

Skills

Customer service oriented

Data analysis

Stakeholder engagement

Administrative coordination

Event planning

Tools

Microsoft Office

CRM software

Excel

Job description

Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion activity and provision.

About the role

You will support the Enquiry and Applicant Support Manager to maintain relationships with faculties in international recruitment activities.

You will be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and student journey, increase conversion from enquiry, through application and offer, to enrolment ensuring the provision of accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.

Key Responsibilities:

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
• Working in a dynamic customer service environment

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a secondment.

About us

You will be working as part of a high volume, fast paced, proactive and friendly team. Working to challenging and changing deadlines you will be required to be lean new processes and systems quickly and efficiently. Full training and full support will be provided by our supportive team.

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution.

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP)
• Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.