Strategy and Operations Manager, Client Incentives - Global Business Solutions

TikTok; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading social media platform is seeking a Monetization Strategy & Operations Manager in London. This role focuses on monitoring commercial performance, developing trading policies, and driving initiatives to improve operations. Ideal candidates have strong communication skills and experience in data-driven decision-making. An entrepreneurial mindset and the ability to manage stakeholders are essential for success.

Qualifications

• Self-starter capable of delivering on goals with minimal supervision.
• Comfort with ambiguity in a fast-paced environment.
• Ability to build trust and manage stakeholders.

Responsibilities

• Monitor commercial performance and define key agency KPIs.
• Drive high-priority initiatives from concept to implementation.
• Conduct market sizing and competitive benchmarking.

Skills

Strong time management skills

Excellent communication skills

Data-driven decision making

Ability to manage stakeholders

Tools

SQL

Tableau

Job description

Responsibilities

The high-performing Global Business Solutions Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, data analytics, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally.

The Monetization Strategy & Operations Manager will be joining the Monetization Strategy & Operations team. This organized individual must demonstrate an entrepreneurial mindset, be flexible and able to take initiative when working independently or as part of the wider team. This role focuses on Data, Strategy, Reporting, Projects.

• Monitor commercial performance and define key agency KPIs, performance dashboards, and reporting frameworks; Lead regular (eg biweekly) cross-functional agency meetings, tracking progress against priorities and ensuring accountability
• Drive forward high-priority initiatives, from concept to implementation, ensuring measurable impact; Establish governance processes to monitor execution and maintain alignment with strategic objectives
• Develop, maintain, and socialize the company’s Trading Policy for agencies. Drive overall coordination of the annual trading process, including planning, budget management, negotiation oversight, and stakeholder alignment
• Lead external and internal research to identify agency market trends, opportunities, and competitive positioning; Translate research and complex data into actionable strategic recommendations for sales leadership and cross-functional stakeholders
• Conduct market sizing, business model assessments, and competitive benchmarking specific to the agency ecosystem

Qualifications

Minimum Qualifications:

• Self-starter capable of delivering on goals with minimal supervision including strong time management skills and adaptability to a changing environment
• Comfort with ambiguity and cross-cultural environment as well as fast learner to develop in-depth knowledge and understanding of unknown industries
• Structured thinking to cut through complex problems and deliver simple and impactful solutions
• Ability to build trust and manage stakeholders, make data-driven decisions and effectively navigate through challenges
• Experience using data to create compelling stories that communicate key messages across the organization and to influence various levels of management decision making
• Excellent communication (verbal and written) skills and ability to independently multi-task, prioritize, and manage time effectively

Preferred Qualifications:

• Experience in a fast-paced company - high growth start-up, management consulting, tech platforms, etc. Experience in media, digital advertising, business intelligence, revenue strategy/operations is a plus
• Experience with SQL, Tableau is preferred

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.