Strategic Transformation & Change Leader

Places for People; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme up to 15%

Car Allowance

Healthcare cashback plan

Wellbeing support and EAP

Places Gyms membership

Life Assurance

Job summary

Places for People is seeking a Head of Business Change & Transformation to lead the long-term transformation agenda across Commercial Operations, shaping a strategy for process improvement, data, reporting and digital tools.

You'll work with technology teams, regional directors and centre operations to review end-to-end processes, set standards and govern procedures, owning the transformation roadmap and ensuring adoption. Travel to Leisure sites 2–3 days per week.

Qualifications

• Experience of leading business change, transformation, continuous improvement or operating model development within a complex, multi-site or operational organisation.
• Evidence of using recognised process improvement tools or methodologies, such as Lean or Six Sigma, to improve efficiency and reduce waste.
• Experience of owning or developing data, reporting or business intelligence roadmaps, including data definitions, reporting governance and source-of-truth design.
• Experience of partnering with technology teams to define business requirements, shape system roadmaps and manage the sequencing and adoption of change.
• Evidence of developing transformation roadmaps that connect processes, systems, data and colleague or customer experience to measurable business outcomes.

Responsibilities

• Lead the long-term transformation agenda across Commercial Operations, creating a clear strategy for process improvement, data, reporting, digital tools and future ways of working.
• Review end-to-end processes, simplify ways of working and identify opportunities to reduce duplication and manual activity; set standards and governance for operating procedures.
• Own the transformation roadmap and help shape the future operating model, connecting people, processes, data and technology; ensure programmes are prioritised around measurable outcomes.

Job description

Places for People is seeking a Head of Business Change & Transformation to lead the long-term transformation agenda across Commercial Operations, shaping a strategy for process improvement, data, reporting and digital tools.

You'll work with technology teams, regional directors and centre operations to review end-to-end processes, set standards and govern procedures, owning the transformation roadmap and ensuring adoption. Travel to Leisure sites 2–3 days per week.