Strategic Technical Account Manager, Public Sector Delivery

GBA5 EntServ UK Limited; Greater London; On-site; GBP 75,000 - 105,000; Full time

Job summary

DXC Technology Inc. in the UK is seeking a customer-focused Technical Account Manager (TAM) to lead delivery and continual improvement of technology services for a major public sector customer operating within a secure environment.

The TAM will act as a trusted advisor, coordinating cross-functional teams, monitoring performance, governance, and contractual commitments, while identifying opportunities for automation and service enhancement in a complex, regulated setting.

Qualifications

• Proven experience in a Technical Account Manager or similar client-facing leadership role.
• Experience managing customer relationships in complex service delivery environments.
• Experience in BPO, Managed Services, or large-scale technology delivery.
• Strong governance, reporting, and performance management experience.
• Commercial awareness with budget management experience.
• Experience in regulated or security-conscious environments.

Responsibilities

• Lead day-to-day delivery of assigned customer accounts.
• Build trusted relationships with customer stakeholders.
• Drive service excellence through governance, reporting, and performance management.
• Collaborate with cross-functional delivery teams for seamless service delivery.
• Identify opportunities for service improvement, automation, and innovation.
• Manage operational issues, risks, and escalations through resolution.
• Support budget management and cost control activities.
• Monitor and report against contractual commitments and SLAs.
• Work with senior leadership to define and track key performance metrics.
• Ensure technology services continue to support evolving customer priorities.
• Maintain awareness of industry trends and emerging technologies.

Skills

Technical Account Management

Service Delivery

Stakeholder Management

Governance & Reporting

Budget Management

Job description

DXC Technology Inc. in the UK is seeking a customer-focused Technical Account Manager (TAM) to lead delivery and continual improvement of technology services for a major public sector customer operating within a secure environment.

The TAM will act as a trusted advisor, coordinating cross-functional teams, monitoring performance, governance, and contractual commitments, while identifying opportunities for automation and service enhancement in a complex, regulated setting.