Telco Technical Account Manager — Strategic Cloud Advisor

Amazon; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to act as a principal technical advisor and voice of the customer for Enterprise Support. You will craft strategies to drive AWS adoption across compute, storage, databases, and more, while working with executives to manage incidents and risk.

Travel up to 10%+ As TAM, you’ll provide strategic guidance, build trusted relationships, and collaborate with Solutions Architects, Business Developers, and Professional Services to

Qualifications

• Experience in design/implementation/operations/consulting with distributed applications.
• Experience in technical engineering and customer-facing roles.
• Knowledge of cloud-based architecture and cloud services.
• Experience in an external enterprise customer-facing role as a technical lead.
• Experience in three or more areas: software design, CDN, scripting, DB, IP networking, IT security, BigData, SOA.
• Experience as TAM/consultant/solutions architect or similar.
• Practical knowledge of 5G network architecture/call flows.
• Practical knowledge of OSS/BSS products.

Responsibilities

• Advise on solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy while reducing cost and complexity.
• Develop trusting relationships, understanding business and technical challenges.
• Drive technical discussions on incidents, trade-offs, and risk management.
• Consult with developers through to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, Professional Services, and Sales Account Managers.
• Proactively identify opportunities for additional AWS value.
• Provide reviews of service events and pre-launch planning.
• Solve varied problems as customers migrate to the cloud.
• Run workshops and knowledge-sharing sessions to uplift customer capabilities.

Skills

Distributed apps

Technical engineering

Cloud architecture

Enterprise-facing leadership

Tech lead / TAM experience

5G knowledge

OSS/BSS familiarity

Education

Bachelor's degree

Tools

AWS services

OSS/BSS tooling

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to act as a principal technical advisor and voice of the customer for Enterprise Support. You will craft strategies to drive AWS adoption across compute, storage, databases, and more, while working with executives to manage incidents and risk.

Travel up to 10%+ As TAM, you’ll provide strategic guidance, build trusted relationships, and collaborate with Solutions Architects, Business Developers, and Professional Services to