Technical Account Manager

AGS; Greater London; Hybrid; GBP 104,000 - 126,000; Full time

Benefits offered by this job

Stock options

Job summary

AGS is seeking a Technical Account Manager to act as a trusted advisor for a major enterprise banking customer. You will own technical workstreams, guide onboarding to operational maturity, and coordinate with cross-functional teams to resolve complex issues.

The role requires deep technical expertise in SaaS/security platforms, hands-on deployment and configuration, and communication with both technical and non-technical stakeholders across a global, regulated environment.

Qualifications

• 5+ years in Technical Account Management or similar post-sales role in software or cybersecurity.
• Experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience in large, complex enterprise environments with multiple systems and architectural layers.
• Experience managing technical escalations, support tickets and project delivery.
• Strong troubleshooting skills with end-to-end resolution capability.
• Ability to own technical workstreams from requirements to delivery.
• Excellent communication to explain complex concepts to technical and non-technical stakeholders.

Responsibilities

• Act as a Trusted Technical Advisor to a major enterprise customer.
• Be the primary technical contact from onboarding to operational maturity.
• Support and troubleshoot issues and manage escalations.
• Train customer teams on deployment, configuration, and best practices.
• Provide hands-on guidance to configure and optimise the platform for security and performance.
• Explain new capabilities and releases and how to apply them in the environment.
• Own and deliver technical workstreams end-to-end across multiple teams.
• Collaborate with Product, Engineering, Support, and Sales Engineering to deliver projects.

Skills

Technical account management

Enterprise IT experience

Salesforce

Jira

Confluence

Education

Bachelor's degree in a technical discipline or equivalent

Tools

Salesforce

Jira

Confluence

Job description

£103.5K - £125.7K + Stock Options - based on alignment and experience

Hybrid | UK

Location - Candidates should be within an easy commute of Knutsford, Cheshire or Canary Wharf, London.

The role requires 1 day per week in the office, with additional office time occasionally required to support key projects.

About the Role

We are working with a high-growth enterprise technology company that provides a secure digital workspace combining security, identity, network access, data protection and endpoint controls into a single platform.

The company is backed by leading technology investors and works with some of the world's largest enterprise organisations.

They are looking for a Technical Account Manager (TAM) to act as a strategic technical partner for one of their largest customers within the banking and financial services sector.

This is a highly technical, hands-on role focused on building trusted customer relationships, delivering technical workstreams, troubleshooting complex issues and helping a major enterprise customer maximise the value of the platform.

What You'll Be Doing

• Act as a Trusted Technical Advisor
• Serve as the primary technical point of contact for a major enterprise customer, supporting them from onboarding through to operational maturity.
• Support & Troubleshooting
• Proactively manage support cases, feature requests and technical escalations, driving issues through to resolution while maintaining clear communication with the customer.
• Enablement & Training
• Train customer teams on deployment, configuration, management and best practices.
• Provide hands-on technical guidance to configure and optimise the platform around the customer's security, performance and usability requirements.
• Feature & Release Guidance
• Keep the customer informed about new capabilities and releases, explaining how they can be applied within their environment.
• Technical Project Delivery
• Own and deliver technical workstreams end-to-end, working closely with customer teams, internal stakeholders and third-party partners.
• Cross-functional Collaboration
• Work closely with Product, Engineering, Support, Customer Success, Solutions Architects and Sales Engineering teams to resolve issues and deliver projects.

What We're Looking For

• 5+ years in Technical Account Management, Solutions Engineering, Technical Customer Success or another technical post-sales role within software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience working within large, complex enterprise environments with multiple systems, dependencies and architectural layers.
• Experience managing technical escalations, support tickets and project delivery.
• Strong troubleshooting skills and the ability to take technical issues through to resolution.
• Experience owning technical workstreams from initial requirements through to implementation and delivery.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Comfortable working across multiple customer business units and stakeholder groups.
• Experience working with tools such as Salesforce, Jira and Confluence.
• Bachelor's degree in a technical discipline preferred, or equivalent practical experience.
• Comfortable operating in a hands-on technical environment, including deployment and configuration work.

Customer Environment

The successful candidate will support a major global banking organisation, so experience working within highly regulated, security-conscious enterprise environments is particularly relevant.

You Will:

• Act as a technical SME and trusted advisor to the customer.
• Own technical delivery across multiple workstreams.
• Work across a global, multi-business-unit environment.
• Troubleshoot issues involving multiple technical dependencies and stakeholders.
• Liaise with internal engineering, R&D and support teams when escalation is required.
• Build relationships across both technical and non-technical customer functions.
• Maintain clear, consistent communication across the customer account.
• Work as part of a high-performing account team supporting a globally deployed enterprise service.