Remote Technical Account Manager - Enterprise Solutions

Kinaxis Inc.; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible vacation and Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and career development

Recognition programs

Hackathons

Job summary

Kinaxis is hiring a Technical Account Manager (TAM) as a remote UK/Ireland role. You will serve as the strategic technical advisor for a portfolio of complex customers, developing deep expertise in their environments and leading technical reviews to drive optimization and risk mitigation.

You will collaborate with Customer Success, Product Management, Support, Cloud Operations and CoEs to influence outcomes, expand platform adoption, and ensure health across production environments.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 7+ years in customer-facing technical roles (e.g., Technical Account Manager, Solution Consultant, Customer Success Engineer).
• 3+ years Kinaxis Maestro experience (development/authoring, configuration, integrations/data flows, troubleshooting).
• Experience supporting enterprise SaaS solutions and complex customer environments.
• Strong troubleshooting, root cause analysis, and technical problem-solving skills.
• Ability to influence technical and business stakeholders and build trusted relationships.
• Ability to lead complex customer initiatives and work independently in ambiguous environments.
• Experience in supply chain, planning, logistics, manufacturing or related processes.
• Working knowledge of SQL, APIs, data analysis, reporting, or scripting tools.
• Strong written and verbal communication, including presenting technical concepts to diverse audiences.
• Ability to travel to customer sites.

Responsibilities

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Develop deep expertise in customer environments, business processes, and solution architecture.
• Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.
• Recommend and implement solution improvements, engaging cross-functional teams as needed.
• Maintain technical ownership of customer production environments and overall solution health.
• Partner with Customer Success, Support, Product Management, and Cloud Operations to drive outcomes.
• Advise customers on best practices, platform capabilities, and evolving requirements.
• Identify recurring issues, product gaps, and enhancement opportunities to improve outcomes.
• Contribute to TAM standards, methodologies, and knowledge sharing across the organization.

Skills

Troubleshooting

Root cause analysis

Communication skills

Stakeholder influence

Leadership

Independent work

Experience in supply chain

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or related field

Tools

SQL

APIs

Data analysis

Scripting

Job description

Kinaxis is hiring a Technical Account Manager (TAM) as a remote UK/Ireland role. You will serve as the strategic technical advisor for a portfolio of complex customers, developing deep expertise in their environments and leading technical reviews to drive optimization and risk mitigation.

You will collaborate with Customer Success, Product Management, Support, Cloud Operations and CoEs to influence outcomes, expand platform adoption, and ensure health across production environments.