Technical Account Manager

DXC Technology Inc.; Greater London; On-site; GBP 75,000 - 105,000; Full time

Job summary

DXC Technology Inc. in the UK is seeking a customer-focused Technical Account Manager (TAM) to lead delivery and continual improvement of technology services for a major public sector customer operating within a secure environment.

The TAM will act as a trusted advisor, coordinating cross-functional teams, monitoring performance, governance, and contractual commitments, while identifying opportunities for automation and service enhancement in a complex, regulated setting.

Qualifications

• Proven experience in a Technical Account Manager or similar client-facing leadership role.
• Experience managing customer relationships in complex service delivery environments.
• Experience in BPO, Managed Services, or large-scale technology delivery.
• Strong governance, reporting, and performance management experience.
• Commercial awareness with budget management experience.
• Experience in regulated or security-conscious environments.

Responsibilities

• Lead day-to-day delivery of assigned customer accounts.
• Build trusted relationships with customer stakeholders.
• Drive service excellence through governance, reporting, and performance management.
• Collaborate with cross-functional delivery teams for seamless service delivery.
• Identify opportunities for service improvement, automation, and innovation.
• Manage operational issues, risks, and escalations through resolution.
• Support budget management and cost control activities.
• Monitor and report against contractual commitments and SLAs.
• Work with senior leadership to define and track key performance metrics.
• Ensure technology services continue to support evolving customer priorities.
• Maintain awareness of industry trends and emerging technologies.

Skills

Technical Account Management

Service Delivery

Stakeholder Management

Governance & Reporting

Budget Management

Job description

Job Description: At DXC Technology, we deliver mission-critical services that power some of the UK's most important organisations. We are looking for a customer-focused and commercially aware Technical Account Manager (TAM) to lead the delivery and continual improvement of technology services for a major public sector customer operating within a secure and operationally critical environment. This is an exciting opportunity for an experienced service delivery professional with a background in Technical Account Management, Managed Services, BPO (Business Process Outsourcing), or large-scale IT service environments. You'll act as a trusted advisor to customers and stakeholders, ensuring service excellence while driving innovation, operational performance, and continuous improvement.

What you'll be doing

This role requires a confident and proactive leader who can navigate complex service environments, manage technical and operational challenges, and build strong relationships across diverse stakeholder groups. The TAM coordinates cross-functional delivery teams, oversees service governance, monitors performance against contractual commitments, and identifies opportunities for innovation, automation, and service improvement.

Key responsibilities include:

• Leading the day-to-day delivery of assigned customer accounts.
• Building strong and trusted relationships with customer stakeholders.
• Driving service excellence through effective governance, reporting, and performance management.
• Collaborating with cross-functional delivery teams to ensure seamless service delivery.
• Identifying opportunities for service improvement, automation, and innovation.
• Managing operational issues, risks, and escalations through to resolution.
• Supporting budget management and cost control activities.
• Monitoring and reporting against contractual commitments and service level agreements.
• Working with senior leadership to define and track key performance metrics.
• Ensuring technology services continue to support evolving customer and operational priorities.
• Maintaining awareness of industry trends and emerging technologies that could benefit customers.

What we're looking for

Essential Skills & Experience

Proven experience in a Technical Account Manager, Service Delivery Manager, Account Delivery Manager or similar client-facing leadership role. Strong experience managing customer relationships within complex service delivery environments. Experience working within BPO, Managed Services, IT Outsourcing, Business Process Services (BPS) or large-scale technology delivery environments. Demonstrable experience leading operational and technical service delivery teams. Excellent stakeholder management and communication skills. Strong understanding of governance, service reporting, performance management, and continuous improvement. Commercial awareness with experience supporting budget management and cost control. Strong problem-solving skills with the ability to manage competing priorities. Experience working within highly regulated or security-conscious environments.

Desirable Skills

Experience delivering services into the public sector. Project Management qualifications such as PMP, PRINCE2 or equivalent. ITIL Foundation or higher certification.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.