Strategic Technical Account Manager (On-Site Partner)

Smurfit Kappa; Dumbarton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & benefits

Annual leave and pension

Cycle to Work scheme

Training opportunities

Flexible working options

Job summary

Smurfit Westrock is seeking an experienced Technical Account Manager to lead strategic partnerships with key customers. The role focuses on delivering the customer Account Plan, identifying value opportunities, and ensuring exceptional service across Smurfit Westrock teams.

The candidate will spend a minimum of three days per week on-site with the customer, building strong relationships and driving strategic initiatives to mutual growth.

Qualifications

• Experience in Technical Sales or Account Management within a B2B environment.
• Proven track record of delivering sales results.
• Strong communication, relationship-building, and problem-solving skills.
• The ability to analyse data and make informed commercial decisions.

Responsibilities

• Agree sales strategy for selected customers with Sales Director.
• Meet targets as laid out in the Account Plan.
• Research, identify and win new business opportunities in accordance with this strategy.
• Establish and develop relationships within the agreed customer(s).
• Learn and apply value-based selling techniques to tailor solutions to customer needs.
• Coordinate with Sales Support/NPD functions and Smurfit Westrock tools remotely.
• Conduct regular production line checks to ensure efficiency and drive improvements.
• Manage quality concerns to minimize negative impacts.
• Support marketing and promotional activities within Smurfit Westrock sites.
• Provide market knowledge to flag customer and competitor activities to management.
• Integrate CRM as part of the sales process and follow Value Selling processes.

Skills

Technical sales

Account management

Communication

Data analysis

Organizational skills

Proactive solution-focused

Tools

Microsoft Office

Job description

Smurfit Westrock is seeking an experienced Technical Account Manager to lead strategic partnerships with key customers. The role focuses on delivering the customer Account Plan, identifying value opportunities, and ensuring exceptional service across Smurfit Westrock teams.

The candidate will spend a minimum of three days per week on-site with the customer, building strong relationships and driving strategic initiatives to mutual growth.